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When a client needed to ship a luxury vehicle from Belgium to Japan while facing challenges due to COVID restrictions, they knew they could turn to JAS to get the job done while still receiving best-in-class service.
The client, who is located in the UK, needed to ship a valuable luxury car from Belgium to Japan. Under normal circumstances, the client would be there in person to oversee the loading and collection of the vehicle. However, COVID restrictions limited their ability to travel since Belgium recognizes the UK as a high-risk country for COVID. Therefore, the customer asked our JAS team to step in for them at the collection and delivery of the car.
The first step was planning so the customer knew the names of the JAS representatives in Belgium who would be there that weekend to collect the car from the car shop. This allowed the car shop to know who would be collecting the car for transport to prevent unauthorized trucks from collecting the vehicle on behalf of the buyer and stealing the car.
The weekend the shipment occurred, members of the JAS Belgium team went to the actual loading site to check the car's vehicle identification number (VIN) and send the client pictures of the luxury car. In addition, as per the customer's request, they made sure the proper car cover was on the vehicle, ensuring the car would not be scratched or damaged during transport. JAS team members kept the client informed throughout the process as they followed the vehicle's loading onto the plane.
This challenge demonstrates the importance of the collaboration and communication between JAS teams and the client to ensure best-in-class service despite the challenging situation posed by COVID restrictions. Congratulations to our team members on another successful delivery!
Happy International Customs Day from the JAS Italy team. While 2020 was unprecedented in many ways, we are proud of our team and its ability to adapt as they navigated through many changes while maintaining high professionalism levels.
JAS has always worked closely with all of its customers to meet their specific needs and help navigate them through regulations, and this past year was no different. When the COVID-19 situation emerged, regulations were changing rapidly. One customer approached the JAS Italy team needing to import two large "modules for setting up field hospitals." As JAS guided the customer through the import process and reviewed all of the paperwork for the shipment, they realized that the goods had duties on them. The customer was unaware that these goods were duty-free under the "emergency duty-free operation" as they were going to be used to help fight the pandemic. Thanks to our customs operators and our team's expertise, the client declared the goods duty-free, thus saving them money.
In other COVID-19 efforts, the JAS Rome branch cleared more than 2,000 AWBS containing urgently needed Personal Protective Equipment (PPE) commodities that were used to help address the health crisis in Italy. Thanks to JAS Customs Partners and the supervision and support of the Italian Customs Agency, these goods were quickly cleared so they could be delivered wherever needed.
We are thankful for the JAS Italy team's efforts as they helped guide customers through the rapidly evolving regulations. We are passionate about giving our customers the best service available and we know that People Make the Difference!
For nearly 10 years JAS Italy has cooperated with primary Italian Government Institutions, chief among them, the Civil Protection Department for which JAS has been engaged for the last 6 years. Prior to the current situation, JAS Italy supported the Department during the last earthquake emergency in central Italy in 2017.
JAS continues to support Italian institutions during the current COVID-19 emergency, having once again been identified as one of their reliable suppliers of transportation and logistics on behalf of the Civil Protection Department. As a result, JAS has taken charge of their import/export distribution process, focusing its efforts on domestic destinations and regions.
Urgently needed Personal Protective Equipment (PPE) commodities are being moved on behalf of the Civil Protections Department to address the health crisis in Italy. Starting in February and continuing through today, JAS has thus far moved more than 50 million masks along with protective suits, visors, gloves, respirators, pulmonary ventilators, test tubes, and swabs. When the Covid-19 emergency surfaced, JAS initially arranged shipments from China, Brazil, and South Africa mainly via general cargo urgent flights. However as demand dramatically increased, JAS recognized that available volumes were not meeting the needs of its customers. As a result, JAS ramped up the use of charter flights to better meet customer requirements.
JAS works closely with all of its customers to meet their specific needs. The Civil Protection Dept supplies detailed distribution plans to JAS on daily basis for all deliveries throughout Italy, including the islands. All shipments arrive at Malpensa and Fiumicino warehouse hubs which are then sorted and labelled before sending on to their final destinations. Starting in February JAS has arranged more than 1200 of these dedicated overnight deliveries. JAS Italy also supervises and coordinates daily military flights from Milano and Rome, destined to north and southbound destinations in addition to on-wheels shuttles.
JAS is publicly recognized in the transportation market as a company able to handle medical supplies shipments with high professionalism on Covid-19 contrast.
Lombardy Region, as example, contacted and awarded JAS a contract for their shipping needs for the brand new FIERA MILANO hospital preparation; from beds to respirators, and everything else that was needed.
In other Covid-19 efforts, on April 9th, JAS Italy operated a dedicated charter flight from PVG to MXP for a private customer who had an urgent need to move in excess of 5 million masks and 20.000 protective suits. Despite the complexities, within a few short hours of the 747F landing, all the commodities were delivered to the customer’s warehouse.
Among its many capabilities during this pandemic, JAS has received and stored foreign country donations to It.GOV, often hosting a brief ceremony of goodwill, usually presided over by the local Ambassador of the donating country.
Additionally, JAS receives and stores PPE orders directly from national contracted suppliers of IT.GOV.
JAS is proud to say that Protezione Civile trusted JAS with shipments vital to keeping the supply chain functioning. JAS is managing charter flights from and to several countries around the world to ensure continuity of the supply chain during the current emergency situation we, as a species face.
JAS China and JAS Italy cooperated once more in March 2020 to handle another chartered flight of relief supplies and JAS Italy is also providing domestic distribution of relief material to all the Italian regions. Specifically, JAS handled another charter flight (AN124) departed from Pudong Int'l Airport on 31st March, carrying disaster-relief materials. Off-Loading phase of this Charter flight was supervised by a special JAS employee, our own JAS Italy Managing Director, Leonardo Baldi. Baldi was the keynote speaker during an interview done for a national Italian television broadcast. During his speech, Baldi explained how JAS Italy is acting on behalf of the Italian Civil Defense and distributing relief material for many hospitals and regions throughout Italy.
JAS is proud to deliver logistics support to the Italian Protezione Civile, whom work so hard day in and day out to support the entire Italian population, and to provide the aid needed by doctors and nurses working around the clock to save lives.