Whether scaling snow-capped mountains peaks or elevating client strategies, Cissy Lu, JAS China's Country Head of Sales, always sets her sights beyond the horizon.

Navigating the complex landscape of global logistics, Cissy Lu has carved out a remarkable path to become the Chief Commercial Officer of JAS China. Her journey is a testament to the power of curiosity, adaptability, and passion for customer growth.

From Humble Beginnings to Global Reach

Cissy's career began without a clear roadmap, driven only by a desire to work in sales. Her entry into the logistics world came through an organization specializing in courier services, where she first experienced the adventure of working for a company with global reach. "Logistics and supply chain management was a new concept for China when I started my career," Lu recalls. "I found the prospect exciting, especially working with an American company with a global footprint."

However, Lu's appetite for learning and growth soon led her to seek deeper experiences in the industry. She accepted a new role where she honed her skills in account management and branch leadership. This move allowed her to dive deeper into creating tailored solutions for customers – a passion that would define her career.

The Power of Perspective: Big and Small

Lu's career path is marked by strategic moves between large corporations and smaller, specialized firms. Looking for a new challenge, she joined a company specializing in food, beverage, and spirits transportation. This shift allowed her to combine her commercial expertise with people management skills in a more focused environment.

"Working for smaller companies, you don't have the resources that the 'giants' do," Lu explains. "You have to manage the customers yourself and strategize more." This experience proved invaluable when she joined JAS in April 2022, bringing her strategic thinking to a larger platform.

Leadership in Action: Making the Impossible Possible

Lu's leadership philosophy is rooted in action and adaptability. "Learning by doing" is her approach, emphasizing that leadership styles evolve with experience. She advocates for situational leadership, stressing the importance of emotional intelligence and personal connections.

Her mantra, "Make the impossible possible and always have a contingency plan," came into play when she started at JAS during the Shanghai lockdown. Undeterred, Lu saw it as an opportunity to build rapport with her team, encouraging everyone to turn on their cameras during virtual meetings – a move that challenged cultural norms but fostered closer connections.

Championing Women in Logistics

When asked about working in a male-dominated industry, Lu offers a balanced perspective. "Men and women have a good balance and are complementary to each other," she states. "It shouldn't be a 'one is better than another' situation." Her leadership at JAS China is a testament to this belief, with women comprising a significant portion of the operations staff.

The Horizon Strategy: Elevating Customer Devotion

Under Lu's guidance, the China office has implemented the "Horizon Strategy," focusing on people, customer devotion, and tailor-made solutions. Her approach to upleveling customer service is both practical and inspiring. "Every idea doesn't have to be a big idea," she tells her team, "But it does have to show that you're willing to go the extra mile."

Maria Paula Eslava's family owned a freight forwarding company in Colombia, but she felt her true passion lay elsewhere. While her parents moved to the United States, Maria chose to stay behind, determined to carve her own path. She pursued a degree in Marketing and Advertising, dreaming of one day working at a prestigious advertising agency in New York City.

While working through university, she joined the family business, taking a position in the Sales Department. Though it wasn't her chosen field, Maria approached the role with dedication and a positive attitude, viewing it as a stepping stone towards her ultimate goal.

That's when fate stepped in.

From sales, then to procurement and finance, she started learning more about the intricacies of the industry and quickly found that she loved operations—she knew very early on, that was her sweet spot. "I'm a natural problem-solver and I love customer service. I believe sales brings the customer, but its operations that maintains the customer."

For the next few years, she grew her knowledge and worked her way up to Operations Manager. The family business was growing just as fast at Maria's skills and love for the industry. So, when JAS officially purchased her parent's organization—making it JAS Colombia, shortly after, Adrian Emmenegger, Executive Vice President, Americas, presented her with the opportunity to lead JAS Colombia as its Managing Director.

"I was very young. I was probably one of the youngest, and I was the only woman. I was very excited, but I also knew it would be a big undertaking and I would be doing some things I had never done before." To no one's surprise, Maria flourished in this role, and she looked inward to see where she really wanted to take her career. "For a long time, I kept telling myself I would start over and pursue my dream in advertising. But when I finally acknowledged my love for the industry I was working in, and decided to put both feet in the water—I saw the results right away." Maria doubled down and earned her Executive MBA, and even focused her graduation case writing on the industry experience. She reaped the benefits of fully stepping into the moment she was in.

Shortly after this decision, fate stepped in again, and she was given the opportunity to move to the United States to manage the Miami Branch—leading her to another opportunity, where she would meet new challenges, she had never met before. Maria wasn't a stranger to unknown circumstances and knew exactly what she needed to do to succeed, "When approaching the unknown, I know when to ask for help and combine it with my adaptability. I learn from others and build teams by surrounding myself with those who are passionate and know more than I do."

Now in her new role, in a new country, Maria reflects on her leadership journey and how far she's grown. "When I started out, I was very controlling, but I soon realized that it was not beneficial for me or my team. Years of building trust helped me to change my approach."

In Miami, Maria focuses on fostering inclusion and ensuring her team stays the course. "Now instead of micromanaging, I give clear directions and build the roadmap, together, with my team." In a branch where there are over 15 different nationalities represented in just 45 employees, empathy and understanding play a key role in Maria's success as branch manager.

"What truly motivates me every morning is the constant opportunity to learn. I strive to approach things differently and think outside the box. I owe everything to the opportunities that JAS has given me, consistently supporting my professional career while understanding my role as a mother of two young men, who are my driving force and daily strength. In an industry typically led by men, JAS has always made me feel valued, safe, and secure."

Maria's unplanned career in logistics is a testament to the growth opportunities that JAS creates and the accomplishments that can come with them—if you just lean in. Her journey from reluctance to embrace the family business to becoming a respected leader in the industry illustrates the power of adaptability, perseverance, and a willingness to learn. Maria's story is a reminder that the paths we initially resist can lead to the most rewarding destinations. By seizing the opportunities presented to her and fully committing to her roles, she has achieved remarkable success and continues to inspire those around her.