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JAS Peru Consolidates Its Growth

August 10, 2018

JAS has strengthened its technological investment under a new platform. JAS is an international freight forwarder with a top 10 ranking in the country of Peru, with the highest growth in air imports. JAS is favored by the implementation of solid market penetration and growth strategies with its clients in respective markets, as well as the development of technology that raise the level of productivity of its operations and quality of information in real time.

JAS Forwarding Peru has tools that include JAStrack and GlobalOne. These are tools that allow the company and its clients to have absolute control over the development of their operations, to have full visibility of the processes, compliance or deviations, and even cost structure from start to finish of your operations.

The user, through a password, can manage tracking, obtain reports, and print shipping documents in their offices, commercial invoices, packing lists, among other things, in real time. With this, one can analyze the performance of your operations with the references you choose. In addition, JAS has implemented various management indicators (KPIs) to measure and evaluate processes and service quality. Both JAS and the client can use this tool according to their needs and what is useful to each user or operation.

This administration, reports, and KPI analysis allow the company and the client to make management decisions from a more strategic perspective. “The main commitment is to provide essential information for decision making, evaluate operational performance and decision making,” states Carlos Lozano, Commercial Manager JAS Forwarding Peru SAC.

In addition to this platform, JAS Forwarding Peru has had an important impact in the consolidation of results for its services, growing outstandingly in the development of its products, both air and maritime.

To deepen the momentum achieved in the growth of JAS and the management of this platform, we spoke with Carlos Lozano, Sales Manager of JAS Forwarding Peru.

What growth figures are there to highlight in your Air, Maritime and Customs operations?

“We have grown substantially in the imported air product this year, with more than 26% of the volume with respect to last year; despite an adverse conjuncture of capacity and spaces towards the second semester of last year, while our exports grew in a smaller proportion. Regarding the maritime product of import, we maintained the expectations of growth. In exports, we consolidated our position in the market tripling the volumes, with respect to the previous year, consolidating ourselves in the development of exports in Latin America, making synergies with the countries of the region which has helped a lot in the negotiations at the regional level.

Likewise, at the customs level, complementing the services in destination to the import and export charges, we managed to grow more than 37% in the number of operations with respect to the previous year.

Our platform has allowed us to make timely decisions, add value to our customers, improve our processes and reduce costs.”

What strategies and service capabilities have helped you achieve this in your services?

“We focus on working hand in hand in the critical points of our clients; improving, for example, in the case of air products, the impact of partial shipments of volume cargo, as a result of the high demand for spaces and low capacity in some markets; through plans of shipments (forecasts) mitigating the partialization. At the same time, we focused on removing the charges at destination, the same day they arrived, avoiding incurring additional costs.

Likewise, we put a lot of focus on strategic traffic, where we were able to develop high value products, optimization and implementation of new consolidated ones, allowing to have safe spaces to competitive conditions.”

Regarding your new warehouse in Miami, what motivated your installation? How is it designed and how will it contribute to the company's objectives?

“Growth in our operations and the excellent results of JAS in the United States and in the world; considering that Miami concentrates 80% of the US export cargo, at the corporate level it was decided to expand our warehouse capacity in Miami to be able to serve our customers more efficiently, with many added values ​​with personalized service. Today we have a warehouse of more than 90,000 cubic feet, we have all the quality and safety certifications, high technology systems, 34 service doors, and 24-hour service to meet air and sea cargo in the same location.”

What improvements have you added to your Customer Service and what impact has it had on the consolidation of JAS?

“The strategy for this year remains in growth and profitability, which is why the Customer Service function is essential for the retention and growth of our businesses, which is why we have reinforced the area with personnel with a high impact profile and have all of the necessary resources to meet the requirements of our customers.

Although we have GlobalOne, this system definitely does not replace people; despite being a powerful tool, we have a very motivated Customer Service team that has allowed us to consolidate our clients under the culture of proactivity and flexibility that characterizes us.”

JAS has a tool called JASTrack. What does this tool consist of and how is its management carried out?

“JAStrack is a very powerful tool that has allowed our clients not only to have a usual visibility and follow-up, but to manage the logistics chain efficiently, allowing an absolute control of the performance of their operations, as well as full visibility into the start-up cost structure to the end.

In JAS Forwarding we establish indicators and commitments with our clients. These agreements allow us to better understand the business and adjust the service according to each need, we assign measurement KPIs that we evaluate periodically.

The level of access of the tool can be offered at all levels, from a daily operational level, to a managerial level, the main commitment is to help the decision making according to operational and compliance performances.”

What features does the JASTrack have and for what operations or specific requirements can it be applied?

“JASTrack allows us to manage the entire logistics chain:

1. Real-time visibility of all online operations.
2. Monitoring at the level of P.O, commercial invoice, reference or the one that the client considers convenient.
3. Review of shipping costs in real time
4. Export documents online: hawbs, hbls, packing list, commercial invoices.
5. Customized automatic reports
6. Visibility of logistics costs (door to door)
7. KPI reports
8. P.O Management
9. Exception Management
10. Booking Management.
11. Targets and kpis of cost reduction
12. One single file (Export / Import)

In which indicators can you measure the improvements or the impact on your clients' operations when using this tool?

The tool allows you to measure operations in different ways, for example, cost analysis in real time, including detail for better analysis: international freight, land transport, terminal costs, customs, rights, etc. We also do cost analysis based on the number of operations, Kgs or TEUs according to periods to understand where we have deviations, this helps our clients a lot because it gives them visibility and control.”

What advantages does JAS offer compared to other companies that use similar technologies?

“A single system worldwide, the access of the tool that has the
The client is the same one that we use in our operations, this allows our clients to have absolute control of all their operations, we also ensure visibility in real time, that means personnel, systems and processes working around the world 24/7.”

Can this tool be customized according to the requirements of its clients?

“It is correct, the tool is designed to fit every need, we or even the clients themselves can program the tool as appropriate, you can implement reports to arrive on certain days and schedules, you can receive according to the events of your choice. Likewise, the tracking analysis can be done according to the reference of each client.”

On average, in the optimal case, how much can logistics costs be reduced with this tool?

“It depends on the type of business, volume and industry, we also know that there is a hidden cost in the logistics chain that cannot be quantified at the moment but often the most important is the opportunity cost, it is the cost of not having the merchandise at the right time, this cost is often more important because it allows us to reduce the commercial impact and commitments that our customers can have.

But answering your question, we have had cases with technology customers where we have reduced their costs by up to 27% on average.”

How many countries are present with this tool, in what parts of the world?

“The tool is active in more than 80 countries where JAS Forwarding has a presence around the world, allowing to have information in real time and absolute visibility of all operations.”

What plans do you have in regard to changes or improvements of the tool?

“The tool is practically new, it has not been more than a year and a half since the implementation, but it is already active all over the world, the changes will be adjusted accordingly.”

Does using this tool in the services provide what impact has occurred on the growth and expansion objectives of JAS?

“Reducing all company systems under a single platform has helped significantly, we have managed to have a very efficient response level for our clients and avoid late status. This has allowed us to consolidate our air and maritime import and export services mainly, rapid response, reservations, consolidation, communication with the network, and online documents; it is key to be able to aim for sustained growth.”

Empresa fortalece inversión tecnológica bajo nueva plataforma “GlobalOne y JASTrack”. JAS es el agente de carga internacional, dentro del top 10 del ranking del país, de mayor crecimiento en importaciones aéreas, favorecidos por la implementación de estrategias sólidas de penetración y crecimiento en sus clientes en los respectivos mercados, así como del desarrollo de herramientas de tecnología que elevan el nivel de productividad de sus operaciones y calidad de información en tiempo real.

JAS Forwarding Perú, uno de los principales agentes de carga, cuenta con la plataforma GlobalOne y JasTrack, herramientas que le permiten a la Empresa y a sus Clientes tener un control absoluto del desenvolvimiento de sus operaciones, disponer de una visibilidad completa de los procesos, cumplimientos o desviaciones, e incluso estructura de costos de inicio a final de sus operaciones.

El usuario, a través de un password, puede administrar el seguimiento, obtener reportes e imprimir en sus oficinas documentos de embarque, facturas comerciales, listas de empaque, entre otros, en tiempo real. Con ello puede analizar el desempeño de sus operaciones con las referencias que elija.

Asimismo, la Empresa implementa diversos indicadores de gestión (KPI ́s) para medición y evaluación de los procesos y calidad del servicio. Además, JAS y hasta el propio cliente pueden adecuar la herramienta, según las necesidades e indicadores útiles a cada usuario u operación.

Con esta administración, reportes y análisis de KPI, permite a la Empresa y al Cliente la toma de decisiones gerenciales desde una perspectiva más estratégica, generando economías a escala, productividad operativa y la optimización de costos. “El compromiso principal es facilitar información esencial para la toma de decisiones, evaluar desempeños operativos y toma de decisiones”, indica Carlos Lozano, Gerente Comercial JAS Forwarding Peru SAC.

Complementariamente a esta plataforma, JAS Forwarding Perú ha tenido un impacto importante en la consolidación de resultados por sus servicios, creciendo de manera sobresaliente en el desarrollo de sus productos tanto aéreo como marítimo.

Para profundizar acerca del impulso logrado en el crecimiento de JAS y el gerenciamiento de esta plataforma, conversamos con Carlos Lozano, gerente de ventas de JAS Forwarding Peru.

¿Qué cifras de crecimiento hay por destacar en sus operaciones Aéreo, Marítimo y Aduanas?

“Hemos crecido sosteniblemente en el producto aéreo de importación más del 26% del volumen respecto del año pasado; a pesar de una coyuntura adversa de capacidad y espacios hacia el segundo semestre del año pasado; en tanto nuestras exportaciones crecieron en menor proporción. Respecto del producto marítimo de importación, mantuvimos las expectativas de crecimiento y en exportaciones consolidamos nuestra posición en el mercado triplicando los volúmenes respecto del año anterior, consolidándonosasíeneltopranking vía desarrollo de exportaciones en Latinoamérica haciendo sinergias con los países de la región lo que ha ayudado mucho para las negociaciones a nivel regional.

Asimismo a nivel de Aduanas, complementando los servicios en destino a las cargas de importación y exportación, logramos crecer más del 37% en número de operaciones respecto del año anterior.
Nuestra plataforma nos ha permitido la toma de decisiones oportunas, agregando valor a nuestros clientes, mejorando procesos y reducción de costos.”

¿Gracias a qué estrategias y capacidades de servicio han logrado esto en sus servicios?

“Nos focalizamos en trabajar muy de la mano en los puntos críticos de nuestros clientes; mejorando por ejemplo, para el caso del producto aéreo, el impacto de envíos parciales de carga de volumen, a consecuencia de la alta demanda de espacios y baja capacidad en algunos mercados; a través de planes de embarques (forecasts) mitigando la parcialización, pero a su vez, nos focalizamos en retirar las cargas en destino, el mismo día que llegaban, evitando incurrir en costos adicionales.

Asimismo, pusimos mucho foco en tráficos estratégicos, donde pudimos desarrollar productos de alto valor, optimización e implementación de nuevos consolidados propios, permitiendo tener espacios seguros a condiciones competitivas.”

Acerca de su nuevo almacén en Miami, ¿qué motivó su instalación?, ¿cómo está diseñado y de qué manera contribuirá en los objetivos de la empresa?

“Aconsecuenciadelcrecimientoen nuestras operaciones y a los excelentes resultados de JAS en los Estados Unidos y en el mundo; tomando en cuenta que Miami concentra el 80% de la carga de exportación de USA, a nivel corporativo se decidió expandir nuestra capacidad de almacenes en Miami para poder atender a nuestros clientes de forma más eficiente, con muchos valores agregados con servicio personalizado. Hoy contamos con un almacén de más de 90,000 pies cúbicos, disponemos de todas las certificaciones de calidad y seguridad, sistemas de alta tecnología, 34 puertas de atención, servicio de 24 hrs, para atender cargas aéreas y marítimas en una misma locación.”

¿Qué mejoras han añadido a su Customer Service y qué impacto ha tenido en la consolidación de JAS?

“La estrategia para este año se mantiene en crecimiento y rentabilidad, es por ello que la función de Customer Service es esencial para el retention y crecimiento de nuestros negocios, es por ello que hemos reforzado el área con personal con un perfil de alto impacto y disponer de los recursos necesarios para atender los requerimientos de nuestros clientes.

Si bien disponemos de GlobalOne, definitivamente este sistema no reemplaza a personas; no obstante de ser una poderosa herramienta, tenemos un equipo de Customer Service muy motivado que nos ha permitido consolidar nuestros clientes bajo la cultura de proactividad y flexibilidad que nos caracteriza.”

JAS cuenta con una herramienta denominada JASTrack. ¿En qué consiste esta herramienta y cómo se realiza su gestión?

“JASTrack es una herramienta muy poderosa que ha permitido a nuestros clientes no solo tener una visibilidad y seguimiento habitual, sino administrar la cadena logística eficientemente, permitiendo un control absoluto de la performancia de sus operaciones, así como visibilidad completa en la estructura de costos de inicio a fin.

En JAS Forwarding establecemos indicadores y compromisos con nuestros clientes, estos acuerdos nos permiten entender mejor el negocio y ajustar el servicio de acuerdo con cada necesidad, asignamos KPIs de medición que vamos evaluando periódicamente.

El nivel de acceso de la herramienta se puede ofrecer a todo nivel, desde un nivel operativo diario, hasta un nivel gerencial, el compromiso principal es que ayude a la toma de decisiones según desempeños operativos y de cumplimientos.”

¿Qué funcionalidades tiene el JASTrack y para qué operaciones o requerimientos específicos puede ser aplicado?

“JASTrack nos permite administrar toda la cadena logística:
1. Visibilidad en tiempo real de todas las operaciones en línea.
2. Seguimiento a nivel de P.O, factura comercial, referencia o la que el cliente considere conveniente.
3. Revisión de costos de embarque en tiempo real
4. Exportar documentos en línea: hawbs, hbls, packing list, facturas comerciales.
5. Reportes automáticos customizados
6. Visibilidad de costos logísticos (door to door)
7. KPIs report
8. P.O. Management
9. Exception Management
10. Booking Management
11. Targets y kpis de Reducción de costos
12. One single file (Export/Import)”

¿En qué indicadores se pueden medir las mejoras o el impacto en las operaciones de sus clientes al utilizar esta herramienta?

“La herramienta te permite medir las operaciones de diferentes formas, por ejemplo, el análisis de costos en tiempo real, incluso por detalle para mejor análisis: fletes internacionales, transporte terrestre, costos de terminal, aduanas, derechos, etc. También hacemos análisis de costos en base al número de operaciones, Kgs o TEU ́s según periodos para entender dónde tenemos las desviaciones, esto ayuda mucho a nuestros clientes porque les da visibilidad y control.”

¿Qué ventajas ofrece JAS en comparación con otras empresas que utilizan tecnologías similares?

“Un solo sistema a nivel mundial, el acceso de la herramienta que tiene el cliente es el mismo que utilizamos en nuestras operaciones, esto permite a nuestros clientes tener control absoluto de todas sus operaciones, además aseguramos visibilidad en tiempo real, ello significa personal, sistemas y procesos trabajando alrededor del mundo 24/7.”

¿Esta herramienta puede ser personalizada de acuerdo con los requerimientos de sus clientes?

“Es correcto, la herramienta está diseñada para ajustarse a cada necesidad, nosotros o incluso los mismos clientes pueden programar la herramienta según convenga, se pueden implementar reportes para que lleguen en determinados días y horarios, lo puedan recibir según los eventos de su elección. Asimismo, el análisis de seguimiento se puede realizar según la referencia de cada cliente.”

¿En promedio, en el caso óptimo, cuánto pueden reducir los costos logísticos con esta herramienta?

“Depende del tipo de negocio, volumen e industria, sabemos también que existe un costo oculto dentro de la cadena logística que no se puede cuantificar de momento pero muchas veces el más importante, es el costo de oportunidad, es el costo de no contar con la mercancía en el tiempo correcto, este costo muchas veces es más importante porque nos permite reducir el impacto comercial y compromisos que pueden tener nuestros clientes.
Pero respondiendo a tu pregunta, hemos tenido casos con clientes de tecnología donde hemos reducido sus costos hasta en un 27% en promedio.”

¿En cuántos países están presentes con esta herramienta, en qué partes del mundo?

“La herramienta se encuentra activa en más de los 80 países donde JAS Forwarding tiene presencia alrededor del mundo, permitiendo disponer de información en tiempo real y visibilidad absoluta de todas las operaciones.”

¿En lo que va del tiempo que utilizan esta herramienta, han realizado modificaciones o mejoras, qué planes tienen al respecto?

“La herramienta prácticamente es nueva, no tenemos más de un año y medio desde la implementación, pero ya se encuentra activa en todo el mundo, los cambios se van a ir ajustando según corresponda.”

¿Utilizar esta herramienta en los servicios que brinda qué impacto ha tenido en los objetivos de crecimiento y expansión de JAS?

“Reducir todos los sistemas de la compañía bajo una sola plataforma ha ayudado significativamente, hemos logrado tener un nivel de respuesta muy eficiente de cara a nuestros clientes y evitar status tardíos. Ello ha permitido consolidar nuestros servicios aéreos y marítimos de importación y exportación principalmente, rapidez en las respuestas, reservas, consolidación, comunicación con el network, documentos en línea; es clave para poder apuntar a crecimientos sostenidos.”

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