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JAS Brazil Spreads the Knowledge

September 21, 2016
The JAS Brazil Team
The JAS Brazil Team

To maintain a high level of standards, JAS Brazil has started a training seminar series for the Inside Sales Department about “Excellence on Telephone Sales." This session has taken place at the São Paulo branch and has involved all of the Inside Sales Department. This training is important in order to develop the technique for this team and to help the sales team improve their level of success in sales.

"The training in sales by phone was very productive for covering different types of approaches, targeting needs, characteristics and benefits for the same. In this way, a good approach consequently will give the customer the confidence about our understanding and our ability to add value in their operations. "- Gabriela Maciel, Inside Sales at JAS Campinas.

Pamela Ribeiro, Inside Sales from JAS São Paulo said: “Since I came from operations and sales support, I didn’t have a commercial contact with customers before, so this training came on a great moment. After that I certainly felt much more secure (in my abilities) to develop the business within the company.”

This exchange of knowledge is also a new way JAS Brazil has found to conquer the fidelity of customers.  

JAS São Paulo Branch Manager, Sergio Gervasi, has delivered a training session for the main client, a multinational company shipping electronics goods.

‍​Since this customer had many shipments of Lithium batteries refused by the air company due to their challenges on the packing and labeling, Sergio Gervasi and Bianca Xavier (Customer Service dedicated to this account) prepared a presentation about “Dangerous material focused on Lithium Batteries".

All of this material was coordinated with the LATAM Logistic Manager from the customer and presented not only for her team but also to the commercial, engineering, and warehouse teams. To make sure everyone was aware of the importance of the issue, a video with air disaster caused by Lithium Batteries has been shown.​

JAS Brazil also had training given by the Santos Branch Manager, Wagner Guardia, and the Sales Executive from Campinas, Fabio Bonato. They prepared a presentation about all of the steps on the Ocean Import process: since the shipping instruction until the delivery on Santos terminal. After discussing many questions, it additionally clarified questions about the VGM rules, which took effect in July and are still causing many doubts.

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