When a luxury Italian auto manufacturer was faced with the challenge of shipping 61 vehicles (2 spot shipments of 19 vehicles and the next of 42 vehicles) from Italy to Japan in only 10 days, they knew they could turn to JAS to get the job done.
With the majority of the vehicles being SUVs, dedicated charter flights were not the best option. With an SUV the vehicles' dimensions limit the number of vehicles that can be loaded on board a chartered plane. Therefore the JAS Team decided to ship all the vehicles on multiple scheduled commercial freighter flights.
With the long-term partnerships JAS has developed with many airlines over the years, the team was able to secure 3 airlines to ship all vehicles with no problem. The vehicles were shipped out on scheduled commercial flights within the allotted time frame.
This challenge demonstrates the importance of the collaboration between JAS teams and the airlines with which JAS partners. The synergy between the Air Product Management and Operation Air teams of the JAS Torino branch in Italy and the Global Account & Automotive teams allowed JAS to successfully accomplish the goal of the challenge given to them and achieve full customer satisfaction.
The Quest for Quality Awards are the gold standard for customer satisfaction and performance excellence for carriers, ports, and logistics providers worldwide.
“Quest for Quality Awards are uniquely purposeful in our market because the winners are determined by our readers—the buyers of logistics and transportation services who put these carriers and service providers to work on a daily basis all over the world,” said Michael Levans, Group Editorial Director of Peerless Media, LLC., the publisher of LM. “Logistics Management readers are proud to honor them with the highest vote of service confidence when they do. There is nothing that compares to these awards in the market,” said Levans.
About the Quest for Quality Awards
To determine the best of the best, LM readers—logistics, transportation, and supply chain decision makers—rate carriers, third-party logistics (3PL) service providers, and U.S. port operators strictly on the basis of service quality. One of the most notable elements about the Quest for Quality Awards is that it calls these shippers to vote in the genre of services in which they are customers; therefore, they vote for the providers that they believe have best delivered on quality service in specific niches.
This year, LM had 4,500 ballots cast from logistics and supply chain decision makers resulting in 138 transportation and logistics services providers who earned Quest for Quality gold. Of these, JAS Worldwide was voted #1 in Customer Service for Airfreight Forwarders for 2018.
Logistics Management magazine and logisticsmgmt.com are the leading business-to-business information resources for logistics and transportation professionals in charge of the planning, management, purchase of freight transportation services.